Tech Desk 
Jun 14, 2025
The widely popular instant messaging platform, WhatsApp, is on the verge of releasing a new AI-powered feature to improve how businesses manage customer interactions.
Named AI-Handoff Chat Filter, which is part of WhatsApp's latest Android update (version 2.25.18.25), is reportedly designed to automate the identification of chats that require manual responses.
This incredible AI feature will gather conversations where AI replies are inappropriate or where human intervention is a must.
As of now, Business AI handles routine inquiries for businesses operating on WhatsApp, and these can include tasks such as business hours and product information.
For more complex queries or when customers request to speak to a representative, the AI-Handoff Chat Filter will mark these chats for manual follow-up.
The tool will also organise the labelled conversations into a separate list so that businesses can quickly address inquiries awaiting personalised attention. This notable improvement is expected to enhance response times and overall service quality for businesses.
AI-Handoff Chat Filter features for businesses
Major advantages of AI-Handoff Chat Filter are the following for businesses:
- Increased efficiency: It enables businesses to prioritise high-priority customer interactions, reducing the need for manual chat sorting.
- Seamless customer support: It makes the transition from automated AI replies to human support when necessary easier.
- Customisation: Businesses can control how and when chats are removed from the list.
While the AI-Handoff Chat Filter is still in the development phase and not available for beta testing, it is expected to be rolled out in a future update.
