Tech Desk 
Dec 28, 2024
In an effort to address a major gap in disaster response systems, ConnectHear, a fresh startup, has developed an impressive mobile app designed to deliver emergency information to the hearing-impaired community during natural disasters, including floods and earthquakes.
This groundbreaking initiative comes at a critical time for Pakistan, where the hearing-impaired population has surpassed 10 million individuals. This demographic has experienced several challenges accessing vital information during emergency situations.
The essential need for such a system became evident during the catastrophic floods of 2022, when 30 million affectees across the country faced significant difficulties. These catastrophic events emphasised how communication failures can leave underserved groups, especially individuals with hearing impairments, without access to essential, life-saving information.
ConnectHear has pioneered a solution to stay functional even in regions with interrupted connectivity. The startup has partnered with PTCL and Ufone, enabling users to access the application without data usage fees.
This innovative platform establishes connections between users and sign language interpreters through video calls, ensuring real-time interaction during emergencies. Furthermore, ConnectHear has developed a complementary system that allows non-governmental organizations (NGOs) to create sign-language videos to detect impairments in the early stages.
It is important to note that these vital messages will be shared for free through Ufone’s expanded network with all registered service users.
Speaking to Dawn, ConnectHear Co-Founder Arhum Ishtiaq demonstrated the significance of their project, stating: “This technology will generate early disaster-related information, which will then be disseminated to individuals through our partners.” The startup has partnered with several organisations including HANDS Pakistan and Global System for Mobile Communications (GSM) Association, aiming to develop innovative technology for the hearing-impaired individuals.
Regarding digital literacy and individuals without mobile phones, Ishtiaq outlined a systemic solution and revealed the company’s plans to address this gap by offering training to HANDS Pakistan’s staff members. Using HANDS Pakistan’s existing network, these trained personnel will assist in delivering information in person or through alternative means, thereby addressing gaps in digital access.
“These trained personnel will then deliver the information in person or assist in communicating it to the hearing-impaired individuals through alternative means,” Ishtiaq added.
