Tech Desk 
Nov 24, 2025
The Capital Development Authority (CDA) on Monday launched a new online complaint redressal system for residents living in Islamabad to make civic service delivery faster and more transparent.
According to a CDA spokesperson, complaints lodged online would be addressed 'immediately', with field teams dispatched to resolve issues at residents’ doorsteps.
The initiative aims to make municipal services faster, more transparent, and simpler to track. CDA stated that the system is developed to strengthen direct communication between citizens and the authority while reducing delays that often trouble municipal service delivery.
"Citizens can now report issues by tagging CDA's official social media accounts, including @cdathecapital and the chairman's account @RandhawaAli, ensuring fast responses from field teams," the spokesperson shared on X (formerly Twitter).
The spokesperson said that the initiative would enhance accountability by making the process visible to the public. “Public facilitation and speedy service delivery remain among the top priorities of the authority,” he said, adding that the digital system would help streamline coordination between field teams and senior officials.
It should be noted that CDA is also planning to closely monitor the system and integrate it with existing digital tools to improve public facilitation, offering them a better service.
