How Roblox verifies user age: What you need to know

Once Roblox users complete age check, they can access age-based chats
A boy poses for a photo while holding smartphone in front of screen displaying characters of the US childrens video game Roblox, in this illustration taken December 8, 2025. — Reuters
A boy poses for a photo while holding smartphone in front of screen displaying characters of the US children's video game Roblox, in this illustration taken December 8, 2025. — Reuters

Following the launch of mandatory facial verification for access to chats on its platform, Roblox said 45% of its daily active users have undergone age checks as of January 31.

Roblox's launch of age checks followed a wave of lawsuits over child safety, including ones from the attorneys general of Texas, Kentucky, and Louisiana. The lawsuits were filed in response to reports that Roblox was exposing young users to dangerous risks, such as grooming and explicit content.

How does Roblox verify age?

To complete the age-check process, users have to open the Roblox app on their device, allowing access to their camera, and follow a series of on-screen instructions for facial verification. 

Once the age check is processed, Roblox says it deletes any images or videos of users. The verification is processed by a third-party vendor, 'Persona', which also deletes images and videos after completing the process.

Once users complete an age check, they can access age-based chats, which means that users can communicate with others in a similar age group. 

Roblox said there are six age groups: 

  • Under 9.
  • 9 to 12.
  • 13 to 15.
  • 16 to 17.
  • 18 to 20.
  • 21 plus.

Users in each age group can chat with people in the groups directly above and below theirs. However, if the age-check process incorrectly estimates a user’s age, don't worry, the company allows its users to appeal the decision and verify their age through alternative methods, including ID verification or through parental controls that allow parents to update their child’s age.

During the company’s earnings call, Roblox CEO and co-founder David Baszucki said: “We have been able to find a bigger growth opportunity in the 18-plus demographic than previously assumed.

“We estimate our 18 and over cohort is growing at over 50%, and this cohort monetizes 40% higher than younger cohorts," said Baszucki, adding that Roblox will continue to improve its safety measures to respond to evolving risks and user needs.