Syed Saif Ul Hassan 
Nov 14, 2025
An undated image. — APP
In the wake of persisting internet slowdowns in the country, the Pakistan Telecommunication Authority (PTA) has launched a new Complaint Management System (CMS) to address user complaints regarding internet connectivity issues in a simplified manner.
PTA's new CMS follows a significant number of complaints received from users about slow internet speeds and inadequate connectivity in parts of Pakistan.
The CMS is designed to streamline the complaint process so that users can report issues with ease. It is accessible through the PTA's official website, a dedicated mobile app, and a toll-free number (0800-55055). This multi-channel approach makes sure that users can submit their complaints conveniently, irrespective of their location.
The PTA recorded 8,003 complaints related to slow internet or weak coverage from January to June 2025, and the surprising part is that around 99.17% of these complaints were resolved, a testament to the PTA’s commitment to improving customer service and network reliability.
Besides the CMS, the PTA has conducted extensive Quality of Service (QoS) surveys in various regions to assess connectivity standards.
These surveys also reflected on gaps in telecom coverage throughout Pakistan, particularly in remote areas, which the PTA is purportedly addressing with the help of projects funded by the Universal Service Fund (USF).
The It ministry is also actively reviewing areas of improvement and coordinating with service providers to ensure unwavering network quality.
This approach is expected to enhance the overall telecommunications experience for internet users across Pakistan.
