
Zoom, a video conferencing platform, unveiled artificial intelligence (AI) avatars that would join meetings on behalf of the user. It may allow the users of the app to focus on in-person dealings and probably have a four-day workweek.
Moreover, CEO Eric Yuan talked about the future of Zoom, highlighting that it is not just a video conferencing platform, with the target of taking on tech giants such as Microsoft and Google in the enterprise software industry.
The CEO spotlighted the investment in the AI space, particularly AI avatars. Yuan stated that people are not required to spend time in five to six meetings daily. While “you can leverage the AI to do that.” However, AI avatars merged with the app’s phone, chat, messaging, and project management tools. Yuan stated: “That's the direction. That's part of our Workplace [platform]. It's our 2.0 journey.”
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CEO said that this might be possible when everyone has their own Large Language Model (LLM) that will work as the foundation of the AI-powered digital twin. “All of us will have our own LLM. Essentially, that's the foundation for the digital twin. Then I can count on my digital twin. Sometimes I want to join, so I join. If I do not want to join, I can send a digital twin to join. That's the future,” Yuan said.
In addition, personal LLMs may assist the AI avatar better at particular things than the user itself by taking the parameters. By giving an example of himself attending meetings, Yuan stated: “For that meeting, I say, ‘Hey, tune that parameter to have better negotiation skills, send that version, and join'.”
Discussing the technology needed to fulfil the perspective of AI avatars, Yuan said AI, along with augmented reality (AR) “will help us get there.”