Tech Desk 
Nov 13, 2024
A representational image. — Canva
The Pakistan Telecommunication Authority (PTA) has conducted Quality of Service (QoS) surveys across 36 major cities in Pakistan for fixed-line broadband services. The major cities, such as Azad Jammu & Kashmir (AJ&K) and Gilgit-Baltistan (GB) were part of this survey.
The PTA conducted surveys during Q1-Q2 2024 to evaluate Broadband Service Providers' network performance and ensure adherence to quality standards, promoting optimal internet services for consumers.
The PTA QoS survey results indicated that most BSPs comply with essential KPIs, including Network Availability, Network Latency, and Jitter. However, a noteworthy number of BSPs were underperforming in Bandwidth Utilisation, a critical KPI that affects user experience and can impact service quality during peak traffic hours.
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The PTA has issued instructions to these operators to take corrective action and enhance their QoS to provide an impactful user experience.
Objectives of PTA QoS surveys
The PTA’s objective with these surveys is to improve fixed-line broadband quality and ensure an enhanced internet experience for consumers in Pakistan.
