
T-Mobile is experiencing a widespread issue that is preventing subscribers from using their new SIM cards. Many users have reported being unable to make calls, send messages, or connect to the internet after activating a new SIM, despite it showing as active on T-Mobile’s network.
However, T-Mobile has not addressed officially this issue, but an employee has confirmed on Reddit that T-Mobile is aware of the issue and is proactively working on a solution to fix it.
Several users reported spending hours at their local T-Mobile store seeking to activate their new SIM cards but were unable to perform these actions. Since the activation deactivates the old SIM, then users are unable to make phone calls until the company finds a solution.
Currently, T-Mobile has not addressed the outage so there is no official information available regarding the ongoing disruptions and timeline when it will be resolved.