Tech Desk 
May 07, 2025
In a move aimed at ensuring quality service standards, the Pakistan Telecommunication Authority (PTA) has issued an order against Telenor Pakistan for failing to meet Quality of Service (QoS) benchmarks required under its licence.
The decision came on the heels of a notice issued on 1 October 2024, followed by a hearing on 10 December at PTA Headquarters in Islamabad. The enforcement order, dated 29 April 2025, was signed by PTA’s top officials
The telecom regulatory body found Telenor consistently falling short of the Key Performance Indicators (KPIs) needed for mobile services across the country, according to ProPakistani.
A follow-up survey revealed slight improvements in network performance in Hyderabad and Quetta.
Acknowledging this progress and Telenor’s formal request for more time, the PTA has instructed the telecom service provider to install a new service site in Swabi by June 30 2025 and submit a compliance report following its completion.
It was also reported that a field survey will be conducted after the deadline to assess whether Telenor has addressed its follies. The telecom regulator has also warned that further regulatory action will be taken if the standards are not met.
As it stands, Telenor reaffirmed its commitment to improving service quality and complying with the PTA’s requirements.
