Rehan Shahid 
Dec 09, 2025
If you're confused about how to register your complaint on the Pakistan Telecommunication Authority (PTA) website or mobile app, and seeking ways, don't worry, Gadinsider has got you a guide which will walk you through the process, providing all the important information.
According to the authority, your complaint is resolved within seven working days. With the PTA's website or mobile app, you can easily file your complaint in a few steps.
Consumers can register their complaints related to telecom services, mobile registration/Device Identification Registration and Blocking System (DIRBS), web content reporting, and stolen handset blocking.
Here's how you can register complaint on PTA CMS portal?
To file a complaint on the PTA CMS portal, you can use any one of the two methods:
Online via Website
- Open your browser and go to complaint.pta.gov.pk.
- Tap on the login link or registration option if you're a new user.
- Provide your Name, Computerised National Identity Card (CNIC) number (no dashes), registered Mobile Number, City, create a password, verify with an OTP, and sign up.
- Log in to your account on the website.
- Choose the 'Register Complaint' option on the dashboard.
- Provide all the required details in fields, including your contact info, the service provider (mobile operator, ISP), the nature of the complaint, and a summary of the problem.
- After you add all the details, it's better to review the complaint application.
- Submit your complaint.
Complaint via PTA CMS mobile app
- Download and use the official PTA CMS app from your phone's app store
- Click the "Register Complaint" button or similar option on the dashboard.
- Fill in all required fields, including your contact info, the service provider (mobile operator, ISP), the nature of the complaint (e.g., network issues, billing, device registration), and a clear summary of the problem.
- Review and submit your complaint.
The PTA CMS app allows users to track their complaints and give feedback on complaint resolution, which helps the authority to improve its services, along with adding new features in newer versions. It also includes FAQs on various issues for consumer awareness and better understanding.
