Syed Saif Ul Hassan 
Nov 13, 2025
An undated image. — Shutterstock
The internet is abuzz with reports that users of Elon Musk's social media platform, X (formerly Twitter), are being locked out of their accounts.
This issue comes on the heels of a mandatory change in two-factor authentication (2FA) on Musk-owned social media app that did not go well.
On October 24, X announced that users relying on passkeys or hardware security keys, such as YubiKeys, will be required to re-enrol using the new x.com domain.
This change in third-party passkeys was part of an effort to phase out the older twitter.com domain, which now redirects users to x.com.
The problem occurred because these security keys are digitally linked to the old domain and cannot be transferred to the new one. That said, if you can't access your X account, manually un-enrol from the old domain and re-enrol on the new one.
The Musk-owned microblogging site also warned that after November 10, accounts would be locked until users completed this process or selected an alternative 2FA method.
Provided the deadline has passed, many users have reported being unable to access their accounts on X, facing error messages or getting trapped in endless loops during the re-enrolment process.
The latest issue adds to a series of challenges faced by X since Musk's takeover of the platform for $44 billion, which has included massive layoffs and a spate of controversies.
While the platform has yet to comment on the situation, Musk is said to be posting regularly, likely meaning he's unaffected by the changes.
