How to report electricity theft in Karachi: Step-by-step guide

Electricity theft is one of the most significant obstacles Karachi has to grapple with today, and K-Electric (KE) continues to make the effort to fight this dilemma to deliver a fair and reliable power supply.

According to KE, power theft will result in significant monetary loss as well as constant outages and technical problems that can affect the faithful customers who pay bills on time, consistently.

With this in mind, K-Electric has simplified the process for citizens of Karachi to report electricity theft through multiple official channels. If you observe illegal electricity connections or suspicious activity, here is how you can report electricity theft:

How to report electricity theft in Karachi

Gadinisder has compiled a step-by-step guide to report electricity theft in Karachi (K-Electric).

Before you start (quick checklist)

• Note the exact location (street, house/shop number, nearby landmark).
• Write a short description of what you saw (e.g., a kunda/wire hooked to a pole or a meter bypass).
• Take photos/videos only if it’s safe.
• Decide if you want to stay anonymous.

How to report electricity theft via calling KE?

1. Dial 118 or (021) 99000.
2. Say you want to report electricity theft.
3. Give the location and description, and mention any photos/videos you have.
4. Tell the agent, “I want to remain anonymous” (if needed).
5. Ask for a reference/ticket number and note it down.

How to report electricity theft through email?

1. Write to [email protected].
2. Subject: “Electricity Theft Report, [Area/Landmark]”.
3. In the email, include: Location: full address/landmark; details: what’s happening, since when, any safety risk; your preference: “Please keep my identity confidential.”
4. Attach photos/videos (if safe).
5. Send and save a copy for your records.

How to report electricity theft through KE Live App / Portal?

1. Open the KE Live app or web portal.
2. Tap Speak Up.
3. Enter location and description; add images/videos.
4. Tick/mention confidential/anonymous.
5. Submit and save the case number.

How to report electricity theft through SMS?

1. Register: send REG to 8119.
2. Report: send CHAT to 8119.
3. Add “Keep me anonymous.”
4. Save any reply/ticket ID.

How to report electricity theft through WhatsApp?

1. Save 0348-0000118.
2. Send “Hi” to start.
3. Choose the option to report theft (or type it).
4. Share location, details, and photos/videos.
5. Write, “Please keep my identity confidential.”