Tech Desk 
Dec 05, 2025
Meta has launched a new centralised support hub for Facebook and Instagram users, which allows users to find tools to report an account issue, recover an account they’ve lost access to, and get answers via AI-powered search and an AI assistant.
The Menlo Park-based tech giant said that the new AI assistant being tested is designed to offer more personalised help with things like account recovery, managing your profile, or updating your settings.
This feature will first be available to Facebook users, but the company expects to roll it out to other apps in the future.
The new centralised support hub could address problems, saying that it will centralise account recovery options and offer a more streamlined account recovery experience with clearer guidelines and simpler verification.
The system also sends out improved SMS and email alerts about risky activity and will identify users’ devices better than before, Meta promises, as it will connect users with other tools to secure their account, like running a security checkup, setting up two-factor authentication, or adding a passkey.
Over the years, Meta has regularly relocated key areas like its account settings, data management tools, and privacy features, ostensibly to make things easier for users.
The new centralised support hub is available globally on Facebook and Instagram on both the iOS and Android apps.
