Pakistan aims to digitise 100 public services by December 2025

Pakistan's ongoing digital shift is backed by deep legislation and policy reforms introduced this year
An undated image. — iStock

An undated image. — iStock

Part of its ongoing push for system-wide digitalisation, the government of Pakistan has announced that 100 online public services will be available by December 2025.

Marking one of the quickest expansions of e-governance in the country’s history, this digital shift is backed by deep legislation and policy reforms introduced this year, said State Minister for IT Shaza Fatima Khawaja.

At the heart of efforts made to digitise public systems, financial transactions, and citizen services is the Pakistan Digital Nation Act, approved in January this year.

The most prominent achievements under this initiative include the rollout of digital ID cards, a nationwide super app inspired by Kyrgyzstan’s 'Tunduk,' and a recently approved national AI policy.

The minister emphasised that essential services will soon be accessible remotely, securely, and without paperwork.

The e-office system and online payment methods like RAAST have already transformed governance, as the latter enables interoperable QR-based payments, with the e-office system having shifted 98% of federal operations to digital platforms, allowing real-time document monitoring.

Khawaja highlighted that “Digital Pakistan is no longer an idea; it is becoming a fully functional ecosystem,” supported by cybersecurity measures.

The establishment of the National CERT and NTISB, alongside an impending national cybersecurity policy, will introduce an independent Cybersecurity Authority.

Apps like Islamabad’s Asaan Khidmat are providing online services, with over 50 services operational nationwide.

The aim for 100 services is described as 'achievable and on track,' with growing cooperation with Kyrgyzstan in areas such as fibre connectivity and IT products.