Business Desk 
Nov 19, 2025
- An image of Serene Air plane at Karachi Airport on August 18, 2021. — Serene Air
Serene Air's flight suspension has alarmed travel agents in Khyber Pakhtunkhwa, who claim to have lost billions due to voided tickets and the unavailability of refunds.
With the airline's operations at a standstill, dozens of agents protested, demanding immediate action and calling for compensation and a clear timeline for the restoration of Serene Air flights.
Serene Air's Air Operator Certificate was revoked by the Pakistan Civil Aviation Authority (PCAA) due to the airline's lack of operational aircraft.
Serene Air did not have the minimum fleet size required for commercial operations, according to authorities.
The airline described the halt as a 'temporary pause,' citing unanticipated challenges as the reason.
It stated that other aircraft needed necessary maintenance and inspections, and one of its aircraft was grounded in Saudi Arabia after a bird strike. The airline pledged to meet PCAA's demands and promptly resume operations.
Travel agents, however, assert that they are the ones who suffer the most. Customers demand refunds, but their own payments to Serene Air are stuck, causing agents from Khyber Pakhtunkhwa to report significant financial harm.
In Pakistan's aviation industry, the incident has invoked broader discussion about consumer rights, regulatory oversight, and financial security for travellers and travel agencies.
