Starlink service restored after major global outage lasting over two hours

Starlink outage affected users in areas, including Asia, Europe, UK, and US
An undated image. — iStock
An undated image. — iStock

SpaceX's Starlink satellite internet service experienced a widespread outage, leaving users across multiple continents without connectivity for more than two hours.

Users all over the world reported experiencing connectivity issues starting at 20:20pm GMT.

Several reports on social media and the Starlink subreddit page indicated that the outage affected users in Asia, Europe, the United Kingdom, and the United States.

At 21:05pm GMT, SpaceX acknowledged the problem confirming via its support channels that Starlink was experiencing a network outage.

"At this time, Starlink is experiencing a network outage, and we are working to find a solution. Thank you for your patience. Once this problem has been fixed, we'll let you know," the company assured.

By 23:23pm GMT, Starlink’s Vice President of Engineering, Michael Nicolls, announced that the system had “mostly recovered.”

In a follow-up statement, Nicolls revealed that the outage was caused by a “failure of key internal software services that operate the core network.”

Nicolls apologised for the inconvenience and assured users that Starlink is committed to determining the root cause to prevent future disruptions.

He added, “We will fully root cause this issue and ensure it does not occur again.”

Considering that Starlink has more than six million active users worldwide, the outage would have impacted millions of users.

The internet service is essential for people who depend on it for remote work or travel, as well as for those who live in places without conventional internet infrastructure.