Business Desk 
Aug 05, 2025
In a significant step to improve communication between the power utility and its customers, K-Electric (KE) has announced a new design of its electricity bill to serve as a clear snapshot of current and historical consumption and payment.
KE revealed that the change in electricity bill layout is aimed at simplifying information, and there is no change in either the customer-end tariffs or the slabs/categories users fall into.
The new layout of the bill showcases KE’s customer-centric approach and is part of the company’s broader initiative to enhance communication and empower consumers with understandable information.
New features of redesigned electricity bill
Notably, some of the salient features of the redesigned bill include:
- Key billing details snapshot.
- All calculations in one place.
- upfront message box for important notices/updates.
- Breakup of electricity charges and taxes.
- Customer touchpoints.
KE Senior Director and Head of Marketing & Customer Experience Noor Afshan stated: “The new layout reflects our commitment to serve customers through a more transparent process, and comes after extensive research that put customers’ feedback at the heart of the process.”
“We believe a well-informed customer is an empowered one—and when you’re serving over 3.8 million consumers across a diverse metropolis, designing for convenience isn’t just a choice, it’s a responsibility. Meaningful improvements in the bill’s layout will go a long way in enhancing service delivery and strengthening customer trust,” Afshan added.
In the new layout, net metering details, smart meter updates, and other service-related information will now be available on the bill’s back page, providing customers with a centralised view of their complete account status.
