Tech Desk 
Aug 22, 2025
In the Telecommunication Sector Audit for 2024-25, the Auditor General of Pakistan (AGP) accused Jazz of overcharging subscribers by Rs6.58 billion during the fiscal year 2023–24.
According to the report, the operator allegedly billed customers at rates higher than those approved by the Pakistan Telecommunication Authority (PTA).
The audit mentioned violations of the Telecommunication (Re-Organisation) Act, 1996, and the Telecom Consumer Protection Regulations, 2009.
However, Jazz strongly refuted the observations made by the AGP in the Telecommunication Sector Audit for 2024–25, reaffirming that the company operates in full compliance with Pakistan’s regulatory framework.
The telecom company stated that all Jazz tariffs and services are launched only after formal approvals by the PTA, in line with clearly defined and transparent processes.
Jazz has submitted detailed evidence of timely approvals and mandated contributions, underscoring its lawful and transparent operations.
The company noted to its valued customers that every service provided is compliant, affordable, and approved by the regulator.
According to the company, Jazz remains committed to delivering fair and trustworthy services to millions of Pakistanis.
Jazz urged that this matter must be viewed in the context of regulatory facts, documented approvals, and the institutional roles of sector authorities.
